Privacy Policy

At mysite-name, we’re committed to keeping your personal information safe while we fix your home with our handyman services in England. This policy explains how we collect, use, and protect your data, fully complying with UK GDPR and the Data Protection Act 2018. Your trust is important to us, and we’re here to ensure your details are secure as we handle your home repairs.

1. What Information We Collect

We collect only the details you provide when booking our handyman services or contacting us. This includes your name, email address, phone number, and specifics about your repair needs, such as electrical work, plumbing, or furniture assembly details. If you share additional information, like home access instructions or project preferences, we use it to tailor our services to your needs.

We may also gather anonymized data, like website browsing patterns, to improve our services. This data is never linked to you personally unless you explicitly agree.

2. How We Use Your Information

Your data helps us deliver reliable and personalized handyman services. We use it to:

  • Respond to your inquiries about services like electrical repairs, painting, or tiling.
  • Schedule and manage your bookings for home repair projects.
  • Contact you with updates on your job status or appointment confirmations.
  • Send you relevant offers or service reminders, but only if you’ve opted in.

We handle your information with care, using it only to enhance your experience with our handyman services and never for unrelated purposes.

3. Securing Your Information

We prioritize your data’s security. Our systems use industry-standard encryption to protect your details from unauthorized access. Only our trusted team, trained in UK data protection standards, handles your information. We regularly update our security practices to keep your data safe, so you can focus on getting your home fixed.

Whether you’re booking a plumbing fix or a painting job, we ensure your information is handled securely throughout the process.

4. Consent to Data Use

By sharing your details through our website, phone, or email, you consent to us using your information to manage your bookings and inquiries, as outlined in this policy. You can withdraw this consent at any time by contacting us, and we’ll promptly respect your preferences.

5. Sharing with Third Parties

We share your data only when necessary to complete your repairs, such as with trusted suppliers for materials or scheduling tools. We may also share data if required by law, for example, to comply with UK regulations or tax obligations. All third parties we work with are bound by strict agreements to protect your data in line with UK GDPR.

We never sell or share your information for marketing purposes outside our services, ensuring your data remains secure.

6. Your Rights Under UK GDPR

As our valued customer, you have full control over your data. Your rights include:

  • Accessing the personal information we hold about you at any time.
  • Requesting corrections or updates to any inaccurate or outdated details.
  • Asking for deletion of your data when it’s no longer needed for your bookings or services.
  • Objecting to specific uses of your data, such as promotional communications.

To exercise these rights or ask questions, email us at: [email protected]. We’ll respond quickly to address your needs.

7. Data Retention Period

We keep your data only as long as necessary to manage your bookings, complete repairs, or handle follow-up communications, such as invoices or service reminders. Typically, this means retaining your details for the duration of your service and a short period afterward. After that, we securely delete or anonymize your data in accordance with UK data protection regulations.

If you request deletion earlier, we’ll comply promptly, ensuring no unnecessary data is retained.

8. International Data Transfers

If your data is transferred outside the UK (e.g., for cloud-based scheduling systems), we use UK GDPR-compliant safeguards, such as standard contractual clauses, to ensure its security. We carefully vet all partners to maintain the same level of protection you expect from us.

Questions about your data or our processes? Contact us at: [email protected]. We’re here to explain everything clearly and keep you informed.